Frequently Asked Questions (FAQs)

If you would like to connect with a team member, feel free to send us a direct message on Instagram or reach out to us at uchi.malaysia@gmail.com .

 

1. Can I purchase your products from a physical store?

Aside from our official website (uchi.com.my), Shopee (shopee.com.my/uchi_malaysia) and Lazada (lazada.com.my/shop/uchi-malaysia), UCHI products are available at selected authorized distributors listed HERE.

 

2. Do you offer free shipping?

UCHI is pleased to offer Free Shipping on all West Malaysia orders above RM89. For East Malaysia customers, there will be a RM30 shipping fee charged.

 

3. When will my order ship?

  • Orders received before 12:00 pm will be processed the same business day.
  • Orders received after 12:00 pm will be processed the following business day.
  • Orders received on public holidays will be processed the following business day.
  • Exclusions may apply. Please note that UCHI is closed to shipping on public holidays.

 

4. How can I track my order?

  • Once your order has been shipped, a tracking email will be sent to you. You can click the tracking link within the email to view the status and progress of your shipment.
  • For additional information regarding your order's delivery status, we recommend contacting the shipping carrier directly. As they have access to the most accurate delivery details, they will be better equipped to assist you. Please ensure you provide the tracking number associated with your order when inquiring.
  • While it is uncommon, if the courier is unable to assist you, please do not hesitate to reach out to uchi.malaysia@gmail.com . We will be happy to help address your concerns.

 

5. How long does it take for my order to arrive?

Orders for West Malaysia customers will take approximately 2-5 business days to arrive. East Malaysia customers can expect 3-7 business days for deliveries. Delivery details will be provided in the confirmation email.

 

6. Can I still cancel my order or make changes after payment?

Once payment has been completed, it may not be possible to cancel or modify your order. However, we recommend contacting us as soon as possible to check if adjustments can be made. Please note that if your order has already been processed or shipped, cancellations and changes may no longer be accommodated.

 

7. How can I verify that my order has been successfully placed?

After placing your order, you will receive an order confirmation email that includes your order number. Please check your spam or junk folder, as emails may occasionally be redirected there. If you are unable to locate the confirmation email, do not hesitate to contact us at uchi.malaysia@gmail.com 

 

8. What is your return policy?

UCHI offers a 14-day return on all UCHI products for a full refund, calculated from the product arrival date. Please reach out to us at uchi.malaysia@gmail.com . 

 

9. How do I return my product?

Please contact our Customer Service at uchi.malaysia@gmail.com to submit your return details. Please provide the below information:

1. Customer Name

2. Shipping Address

3. Phone number

4. Product to be returned

5. Description of the issue regarding the product

6. Proof of purchase