Shipping policy

1. When will my order ship?

  • Orders received before 12:00 pm will be processed the same business day.
  • Orders received after 12:00 pm will be processed the following business day.
  • Orders received after 12:00 pm on Friday, Saturday and Sunday will be processed on the following Monday.
  • Exclusions may apply. Please note that UCHI is closed to shipping on weekends and public holidays in Malaysia.

 

2. How can I track my order?

  • Once your order has been shipped, a tracking email (via https://tracking.my/) will be sent to you. You can click the tracking link within the email to view the status and progress of your shipment.
  • For additional information regarding your order's delivery status, we recommend contacting the shipping carrier directly. As they have access to the most accurate delivery details, they will be better equipped to assist you. Please ensure you provide the tracking number associated with your order when inquiring.
  • While it is uncommon, if the courier is unable to assist you, please do not hesitate to reach out to uchi.malaysia@gmail.com . We will be happy to help address your concerns.

 

3. How long does it take for my order to arrive?

Orders for West Malaysia customers will take approximately 2-5 business days to arrive. East Malaysia customers can expect 3-7 business days for deliveries. Delivery and tracking details will be provided in the confirmation email.

 

4. What if my parcel arrives damaged?

If your order arrives in a damaged condition, please follow the steps below to help us assist you promptly:

  1. Notify us within 24 hours of receiving the parcel.
  2. Do not discard the packaging — retain the original box, inner packaging, and product.
  3. Take clear photos or videos showing:
    • The external packaging (including courier label)
    • The internal packaging
    • The damaged product(s)

4. Contact us at uchi.malaysia@gmail.com with your order number and the supporting images.

Once we receive the above information, we will review the case and, where applicable, assist in raising the matter with the courier for further investigation.

 

Courier Handling for Outbound Deliveries

For outbound deliveries (i.e. purchases shipped from UCHI to customers), all orders are carefully packed and checked to ensure they are in good condition before being handed over to our appointed courier partners.

Once the parcel has been successfully collected by the courier, the delivery process is managed by the third-party courier service. As such, UCHI is not responsible for any loss, damage, delay, or issues arising from courier handling while the parcel is in transit.

That said, we understand that delivery issues can be frustrating. While courier-related damages are outside UCHI’s direct control, we will do our best to assist where reasonably possible.

This policy does not affect any rights that customers are entitled to under the Consumer Protection Act 1999 (Malaysia).